FAQ

FREQUENTLY ASKED QUESTIONS

Products

Are you a manufacturer or trade company?

Washi makers is washi tape manufacturer since 2009.

We have our own production line in Dongguan China and have our own in house over seas customer service to offer one stop tattoo stickers service.

Can we have our logo or company information to be printed on your products or package?

Sure. They can be shown on your products or package.

About MOQ

About MOQ

MOQ 50 rolls for custom design washi tape. No MOQ for ourcurrent designs and various items can be mixed.

About OEM

Both OEM and ODM are available. Custom design washi tapes arehighly welcomed. We have 20 Printing Techniques and no colorlimited can be printed for washi tape.

About Quality

In-house manufacturing with full control of the productionprocess & ensure the consistentquality.Could offer free ready made sample for checking quality advance.

About Design rights protection

Free Won't sell and post, secret agreement could be offer.

About Warranty

About Warranty

All the washi tape rolls will be 100% checked and inspectedbefore packaging to ensure good quality for all our customers, and we pack them very well when shipment. Normally, you will receive your cargo in good condition. If any quality issuefor washi tape, we will deal with it immediately.

About No own design

300+ in house free artwork with different theme could be choose.

Proffesional design team help to design or complete with yourdesign picture,to realize any of your design ideas if you have noideas of designs.

Service

How to guarantee the quality?

We have a complete quality control system, for example, we will have a spot check during production and will have full inspection in the last stage of package. And we will also provide with an after-safe service, when you received the unsatisfied products, you can feedback to us, we will take timely and effective measure, such as repair or replacement, and we will also make a record in our QC system to avoid similar issues next time.

Could you offer free samples?

Yes,we can offer free sample if you confirm you will place order to us.

How about sample lead time?

For stock designs, samples can be shipped in 3 working days.

For custom samples, samples can be shipped in 7 working days.

Payment

What are the payment methods?

We accept PayPal, T/T bank transfer.

How much deposit need to be paid before production?

1) For small order and wholesale our stock designs, we will suggest PayPal and 100% payment as the order can be arrange and ship in 15 working days.

2) For custom order and small qty, we will sugguest PayPal and 100% payment as custom order can be arrange and ship in 15 working days.

3) For big amount, we can accept 50-70% as deposit and balance before shipping when we offer photos or video of packed goods.

Shipping

What is the delivery Way?

For tattoo stickers, as it is deadweight cargo and not measurement cargo, so normally we will ship by international express, like DHL/Fedex door to door; when qty bigger and heavier, for cost saving we will suggest ship by air DDP.

What is the lead time for shipping?

1) For International express,like DHL/ Fedex, the delivery time is 5-7working days.

2) For shipping by air DDP,the delivery time is 12-18working days.

3) When comes to special period, like global epedemic,the global shipping will be affected and will comunication by email.

What is the cost for shipping?

When stickers come with standard packing, the goods' weight is deadweight.and here is a cost reference for 1kg goods to USA via DHL  for checking: door to door  USD29.

Please contact us for specific shipping cost of your order qty and location.

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